At FineBuy.pk, we are committed to providing exceptional customer support to ensure a seamless shopping experience for our valued customers.

Support Channels

Our dedicated support team is available to assist you with any inquiries, issues, or concerns related to your shopping experience. You can reach us through the following channels:

1. Email Support

   • Email: finebuypk@gmail.com
   • Response Time: We strive to respond to all emails within 24-48 hours.

2. Phone/WhatsApp Support

   • Contact Number: 03006663816
   • Availability: Our phone support is available Monday to Saturday from 10:00 AM to 6:00 PM.

Support Services

We offer assistance with:

• Order placement and tracking
• Product information and recommendations
• Returns, refunds, and exchange queries
• Technical support for electronics and other products
• Resolving complaints or disputes

Guidelines for Effective Support

To help us serve you better, please provide the following information when reaching out:

• Your order number (if applicable)
• A clear description of your issue or question
• Supporting documents or evidence, such as photos or videos for damaged products

Commitment to Customer Satisfaction

Your satisfaction is our priority. Our team works diligently to resolve all concerns promptly and effectively. For complex issues requiring further investigation, we will keep you updated on the progress.

Thank you for choosing FineBuy.pk! We are here to support you every step of the way.